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I have witnessed and participated in the evolution of our industry for almost three decades. On the development side, we
have moved from a "Build It and They Will Come" philosophy to an understanding that the mantra must be caution and
conservative assumptions. Detailed due diligence has never been more important whether you are building new or buying an
established self-storage facility.

Marketing has shifted from the old school total reliance on Yellow Page advertising to interactive websites focused on SEO
considerations and click through rates to Facebook and YouTube visibility along with email and text messaging strategies.

Self service kiosks and web based facility software have been added to management options at the store level. However, I
still believe strongly that there is no substitute for a customer service focused professional manager with a sincere smile
and a warm handshake.

I would welcome the opportunity to talk with you to determine how I could apply my years of experience and industry
expertise to you current needs. Send me an email or give me a call to discuss the self storage issues and challenges you
are facing.